Job Description
Description The Field Service Engineer supports mission-critical power facilities by performing automatic transfer switch (ATS) startups, system modifications, warranty service, emergency response, and preventive maintenance. This is a hands-on, customer-facing role requiring strong electrical troubleshooting skills, safety awareness, and the ability to work independently in high-reliability environments.
This role supports facilities such as data centers, telecommunications sites, healthcare facilities, airports, and other critical infrastructure where uptime and compliance are essential.
Position Responsibilities: - Perform automatic transfer switch (ATS) startups, testing, and service.
- Perform system modifications, warranty service, emergency response, and preventive maintenance.
- Support low- through medium-voltage electrical power systems and switchgear.
- Troubleshoot electrical systems and equipment in mission-critical environments.
- Read and interpret electrical schematics, blueprints, and technical documentation.
- Support critical power facilities, including data centers, healthcare facilities, telecommunications sites, airports, and other critical infrastructure.
- Work independently at customer sites while maintaining strong customer service and communication.
- Manage assigned projects, meet timelines, and work within budget guidelines.
- Follow applicable electrical codes, industry standards, and safety requirements.
- Participate in a 24/7 on-call rotation.
- Travel up to 80% to support customer sites.
Must-Have Skills, Experience, and Education: - High School Diploma or GED.
- 3+ years of Field Service Engineering experience.
- Experience supporting electrical power systems, including low-voltage through medium-voltage switchgear.
- Experience working in critical power environments such as data centers, healthcare facilities, telecommunications sites, airports, or similar facilities.
- Experience testing and servicing automatic transfer switches (ATS).
- Ability to read and interpret electrical schematics and blueprints.
- Familiarity with applicable electrical codes and industry standards.
- Strong customer service and communication skills.
- Ability to manage projects, meet timelines, and work within budget guidelines.
- Self-directed with a strong commitment to customer satisfaction.
- Willingness to participate in a 24/7 on-call rotation.
- Valid driver's license in good standing.
- Authorized to work in the U.S. without current or future sponsorship.
Nice-to-Have Skills, Experience, and Education: - 5+ years of field service experience in power distribution or protection systems.
- Associate or Bachelor's degree in Electrical Engineering or related field.
- Strong understanding of power distribution, DC/AC systems, and voltage circuit theory.
- Advanced troubleshooting experience in mission-critical environments.
- Excellent time management, organization, and follow-up skills.
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