Job Description

Salary: $95,000 - 135,000 per year Requirements:

• High School Diploma or GED equivalent
• 0-1 years of IT experience
• Fundamental understanding of applications and problem-solving
• Familiarity with ticketing systems (preferred)
• Strong personal credibility and professional integrity
• Positive attitude towards people and challenges
• Self-driven with the ability to work autonomously and meet high standards and deadlines
• Effective communication skills, both written and verbal
• Ability to manage small and large projects with meticulous attention to detail
• Team-oriented mindset with a cooperative attitude
• Skill in fostering and maintaining strong relationships with management, colleagues, vendors, and clients
• High level of professionalism, discretion, and judgment
• Proficient problem-solving abilities in various contexts
• Capability to interpret and analyze complex documents and reports
• Poised communication with confidence and integrity
• Efficient response to inquiries or concerns
• Capability to apply logical reasoning to problem definition and data collection
• Adherence to instructions conveyed in various formats
• Effective use and interpretation of job-related terminology and mathematical concepts
• Ability to maintain effective working relationships
• Resilience in stressful situations and adaptability during emergencies
• Cultural sensitivity towards diverse individuals and groups
• Proficiency in operating office machines and equipment
• Capacity to manage multiple high-priority projects in a fast-paced, technical environment
• Experience in planning, directing, and reporting relevant job functions
• Understanding organizational procedures and workflows
• Basic knowledge of relevant technologies (e.g., Microsoft 365)
• Awareness of customer service principles
• Understanding data privacy and confidentiality practices
• Time management and task prioritization skills
• Analytical approach to problem-solving and decision-making
• Team collaboration and interpersonal relationship-building
• Attention to detail for error-free output

• Deliver Help Desk support to resolve user issues efficiently
• Respond swiftly to requests received via the IT Help Desk
• Manage ticket priorities in the Service Desk, addressing issues in a first-in, first-out manner
• Adjust configurations and software settings for local workstations
• Utilize and oversee Help Desk tracking software
• Document internal processes comprehensively
• Assist in the onboarding process for new users
• Ensure workstations are equipped with necessary hardware and software
• Install, test, and configure new workstations and peripherals
• Maintain an inventory of equipment, software, and licenses
• Escalate unresolved issues to the Service Desk
• Oversee the setup and deployment of PCs for new hires
• Assign users and devices to the correct groups in Active Directory
• Conduct timely upgrades for workstation hardware and software as necessary

• Active Directory
• Hardware
• Support
• Microsoft 365
• Office 365

More:

At Bering Straits Native Corporation (BSNC), we are proud of our roots and our commitment to diversity. Formed under the Alaska Native Claims Settlement Act in 1972, we serve as the regional Alaska Native Corporation for the culturally rich Bering Strait region. Our Anchorage team is looking for an IT Support Generalist who will play a key role in maintaining seamless technology services. We offer a supportive work environment where you can grow professionally. Join us in making a difference in our community while enjoying a competitive benefits package.

last updated 41 week of 2026

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